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Frequently Asked Questions.

Take solar to the next level with Elevation’s unique Whole-Home Solution. We offer more ways to help your customers save money on energy and more opportunities for you to earn.

Solar Energy

Why do I still have a bill after going solar?

Having solar panels on your home does not entirely get rid of your electric bill. Your home will still remain connected to the electric grid, and you will receive a monthly bill from your electric company. With most utilities, there is a fixed connection or service charge on your monthly statement that you will pay regardless of how little electricity you use. You will also be charged for any power pulled from the grid when your system is not producing.

If your solar system was recently installed, you may need to wait a few months to see the impact on your utility statement because utility bills are billed retroactively.

Can my HOA stop me from going solar?

Solar access laws prevent HOAs from prohibiting solar panel installations however, HOAs can make certain requests about a system design.

Why do you need my historical electricity usage?

Your actual usage allows us to design a custom solar system that is the right size for your unique energy needs. Electricity use varies from home to home. Energy usage can change with the seasons so we recommend sending us 12 months worth of data to best understand your home’s usage patterns and needs.

Why do premium products matter?

As with all technologies, you get what you pay for. When it comes to solar, reliable production in varying weather conditions is the most important consideration. Lower-tier panels, inverters, or solar batteries have a higher likelihood of continuous failure or underperformance that negates any meaningful savings.

Energy Efficiency

Why do I need to seal and insulate my home?

The cheapest energy is the energy not used. Reducing the amount of air that leaks in and out of your home is a cost-effective way to cut heating and cooling costs, improve durability, increase comfort, and create a healthier indoor environment.

How much insulation should I have in my attic?

Insulation levels are specified by R-Value. R-value is a measure of the insulation’s ability to resist heat flow. The higher the R-value, the greater the insulating effectiveness. The recommended level for most attics is to insulate to R-38 or about 10 to 14 inches.

Do I need insulation above my garage?

Since most home’s HVAC systems usually don’t extend into the garage, insulating this area does little to change the cost of running the system. Insulating the attic above the garage may help keep temperatures in the garage a bit more stable, but it won’t have any appreciable effect on energy bills.

Why is my home so dusty?

If you have gaps or openings in your ducts, instead of air being blown into your attic, air will be sucked out of your attic. A normal attic can be filled with dust, dirt, insulation and other air contaminants that you don’t want circulating throughout your home.

Whole Home Solution

What are the benefits of a whole-home solution?

A fully Elevated Home equips your home for the future. It not only produces new, clean energy, but it is smarter too: reducing the overall energy needed.

How does Curb work with my solar system?

Curb monitors everything going on inside your home as well as your solar system. Curb shows you where your energy is being used and how much is being generated, in real time and for less money than traditional solar monitoring systems.

Why should I get energy efficiency work done on my home along with solar?

An energy efficiency audit can help find out where your home is leaking energy and eliminate that loss for fast savings. Energy efficient homes need 2-5 less panels, which can result in $1,000s less on your total system price.

Batteries

Can I save money with a solar battery?

When solar panels are paired with a battery, the excess electricity produced goes into the battery instead of going to the grid. When the sun goes down and your panels aren’t producing electricity anymore, you can use the energy you have stored in your battery - instead of paying for electricity from the utility.

How does a solar battery work during a power outage?

Solar batteries connect directly to the power grid. Rather than creating electricity, they store energy from your solar system. During a power outage, the battery automatically disconnects from the power grid, creating a self-sustaining, personal grid that powers appliances throughout the home with stored energy.

Can a solar battery power my whole home at night or during a power outage?

For most homes, electricity from a single battery will not fully power your whole home. Many homes have high energy consumption appliances (such as a dishwasher, dryer, A/C) that would require more electricity than is provided from one battery. When we install a battery, we will map your battery to your critical loads - your most needed lights and appliances - so you will be able to get power to those when needed.

Can I be disconnected from the grid with a solar battery?

Your solar and battery system is grid-connected when the power is up and running. During a power outage, the battery will take over to temporarily run a select number of appliances but as soon as the utility restores power, your home is grid-connected once again.

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